CAN-SPAM Act Compliance

Legal Policy & Agreements

CAN-SPAM Act Compliance

"Unsolicited Email SPAM is defined as electronic mail that is unrequested by the recipient and is of an advertising or promotional nature."

In addition to our Unsolicited Email SPAM policy. ServerHub® requires all members of the community adhere to the CAN-SPAM ACT.

The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.

In order to be in compliance with Federal Law as well as policies set forth by ServerHub®. Any messages that are sent to your users that are of a commercial nature must include the following:

  • Don't use false or misleading header information.
    Your 'From,' 'To,' 'Reply-To,' and routing information ' including the originating domain and email ' must be accurate and identify the person or business who initiated the message.
  • Don't use deceptive subject lines.
    The subject line must accurately reflect the content of the message. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
  • Tell recipients where you're located.
    Your message must include your valid physical postal address. This can be your current street address, a post office box you've registered with the U.S. Postal Service, or a private mailbox you've registered with a commercial mail receiving agency established under Postal Service regulations.
  • Tell recipients how to opt out of receiving future email from you.
    Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that's easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn't block these opt-out requests.
  • Honor opt-out requests promptly.
    Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days. You can't charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don't want to receive more messages from you, you can't sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you've hired to help you comply with the CAN-SPAM Act.
  • Monitor what others are doing on your behalf.
    The law makes clear that even if you hire another company to handle your email marketing, you can't contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

ServerHub® does not provide leeway for violations of the CAN-SPAM Act as it is considered a serious offense. If your server at anytime engages in violations against the CAN-SPAM Act, your account is in violation of this policy.

Violations of this policy may result in a range of actions, including:
  • Limits on Account Privileges
  • Referral to Law Enforcement
  • Account Restriction, Suspension and Termination
  • Assessment of Additional Fees & Surcharges
  • Loss of Preferred Member Status
  • Referral to Law Enforcement

If you have additional questions regarding this policy or wish to report a possible CAN-SPAM Act violation with included headers to us please feel free to contact us.

NOTE: We take every report seriously. If you submit a complaint please allow up to 5 business days for us to respond to your request.